Terms and Conditions

The ZVARI HOME website www.zvarihome.co.za, operated and owned by ZVARI HOME (Pty) Ltd.  Herein referred to as ZVARI HOME, “Our”, We”, “Us”. An online retailer of all products which are related to household goods and products such as Bedroom, Living, Outdoor and Kids furniture, and all products which may be used to create the perfect.

Our Terms and Conditions applicable to the sales of any, all products listed, sold and bought on the ZVARI HOME Website.  We request that you peruse our terms and conditions thoroughly.

 

Waiver

Any failure on our part to exercise or enforce any right or provision of any of our terms and conditions set out will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

Should you violate any of the terms and conditions contained herein, we reserve the right to pursue any and all legal remedies against you.

 

Severability

Should it be found by a qualified authority as governed by law that any provisions of our terms or condition are determined to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

 

Variation

We reserve the right at any time and without notification to amend these terms and conditions, which will be updated on this page.

 

Errors, Omissions and Product Descriptions

We at ZVARI HOME take pride in our products as listed on our website, we make every effort in providing accurate information about product, descriptions, pricing, features and, finishes, however, accept no liability and shall not be held liable for any loss or claim as a result of such error or inaccuracy. We will make every effort to correct any errors reported to us via our Customer Care page.

Our Product descriptions are listed to depict features, sizes, finishes, and recommendations, they are not detailed to provide technical information.

 

Colour

Colours depicted descriptions may vary slightly, every effort has been made to detail colours as accurately as possible various factors influence colour display due to a computer screen or monitor variances. Some colours, especially earthy tones are especially difficult to accurately describe and depict.

 

Materials

Where a product description describes a product to be manufactured from a specific material such as ‘solid wood’ or ‘supawood,’ this only means that the majority of the most important sections are made from this material and does not necessarily imply that every single part of the product is manufactured from this material. For example, items described to be manufactured from solid wood may feature some other materials, e.g., knobs of steel, interior panels or drawer bottoms from plywood or MFD etc. Descriptions such as ‘synthetic leather’ or ‘leatherette’ could, for example, refer to various materials including PU, PVC, etc.   Where broad terms are used, such as, but not limited to ‘wood,’ this may cover various forms of wood, including solid woods, veneers, MDF, etc. The same rules apply to other materials.

 

Pricing

All prices advertised on our website are inclusive of 15% VAT.

 

Competitions and Giveaways

Results for competitions and lucky draws shall be announced on ZVARI HOME ‘s official Facebook page and website on the date published as stipulated in competition terms and conditions. In the event where, due to circumstances beyond our control, we were unable to announce the winner on the detailed announcement date, ZVARI HOME reserves the right to announce the results within a period of up to 5 (five) working days thereafter.

Winners contacted in accordance with the conditions of entry.  Should a participant submit and entry it is a given that these conditions are agreed to.

Prizes shall be valid for 1 (one) calendar month, prizes not claimed within this period will be forfeited, unless extended at our discretion.

Winners shall be chosen randomly, and this selection shall be final, competition entrants have no rights to appeal these results.

 

Coupons and Vouchers

Discount coupons are only valid for the period as published.

According to section 63 of the Consumer Protection Actvouchers expire after a period of 3 (three) years after the date on which they are issued. This can, however, be extended at the discretion of the retailer / supplier.

Any voucher issued as part of any promotion in good faith or as part of any compensation, compromise or resolution for any claim, shall only be valid for a period of 6 (six) months from the date of issue.

Vouchers may not be exchanged for cash. Customers who purchased a voucher and wishes to cancel the purchase must do so within 7 (seven) days from purchase date.

In the event that a customer has received a voucher as part of a product promotion (for example buying a specific product to receive a free voucher) and at a later stage request a refund or part refund which has been approved towards the item that was purchased,  the voucher issued shall automatically be cancelled. In the event where this voucher has already been redeemed, the value of such voucher will be deducted from any refund amount due to the client.

Unless at the discretion of ZVARI HOME, vouchers linked to any promotion, shall only be issued where the full advertised price has been paid.

 

Sales & Special Deals

Any and all Sales and Specials Deals such as Black Friday offers are valid and subject to our applicable promotional terms and conditions, which may vary from special to special. We reserve the right to suspend said deals without notification.  All other terms and conditions contained herein shall apply.

 

Lay-Buys

We unfortunately do not offer a Lay Buy Service.

 

Images & Content

All images and content including but not limited to product photos, logos, video clips, trademarks and trade names, contained on our website are the property of ZVARI HOME (Pty) Ltd. Unauthorised use, reproduction or distribution thereof is prohibited by copy right laws.

No person may make any changes, to this website nor may reverse  engineer, or copy this website without our permission. Unless otherwise agreed to in writing by us.

Under no circumstances may any person hyperlink (also known as linking) or frame this website.

 

Governing Law

We being governed by South African law and any disputes arising out of or relating to the Terms and Conditions, use of our website, or our products on our website will be resolved in accordance with the laws of the Republic of South Africa. Any disputes, actions or proceedings relating to the terms or your access to or use of our website shall be brought before the courts of the South Africa in Cape Town irrespective of a customer’s residential address, customers irrevocably consent to the exclusive jurisdiction and venue of such courts our actions as they relate to the collection, use and disclosure of Personal Information.

 

PRIVACY POLICY

This website is owned and operated by ZVARI HOME (Pty) Ltd and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this website (“www.ZVARI HOME.co.za“), which is set out on this website page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.

We fully recognise the importance of protecting the privacy of information act as collected about customers to our website. Our Internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be managed. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes.

 

Personal Information

Personal information about visitors to our site is collected only when submitted voluntarily.  We will need you to furnish us with your full name, email address, contact numbers and delivery address in order provide customers with further services in response to a product enquiry, and or agreeing to receive updates and promotional material. It is our express intention that this policy protect customers personal information in a way that is consistent with South African privacy laws in South Africa.

 

Use of Information

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only. We guarantee that personal information provided by the user will be employed solely for the purpose of providing any service that the user has requested from ZVARI HOME, no personal information or will be passed to any third parties unless required in order to provide you with goods or services on our behalf (e.g. courier companies) this with a view to meet your request for goods or services.

 

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

We may engage third parties to provide you with goods or services on our behalf (e.g courier companies).  In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Our suppliers and contractors providing services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

 

Advertising

Please note that this site advertises on third party sites such as Google and all Social Media platforms we employ the use of AdWords, and Google may use cookies to serve ads based on your visit to this site.  We also employ the use of Google Analytics and hence any information relating to searches conducted on our site shall be available to us which you agree to.

 

PayFast Payments, Credit Cards & Financial Information

ZVARI HOME uses PayFast for secure online payment processing. PayFast is one of the leading online payment solutions for South Africans and globally. This website does not collect, neither do the owners of this website store customers credit card details in any way.

 

DELIVERY POLICY

Inspection of Goods

Please note that it shall be the customer’s responsibility to properly inspect delivered goods. Should packaging shows visible damages, it is advised to make a clear note of such damages on the waybill when signing for the goods.

Due to size and nature, some products may be supplied and delivered in a knockdown format and require self-assembly.

Customers should ensure that the correct number of cartons as indicated on the waybill is received before signing the waybill. Note that the number of cartons may not correspond to the number of items you have purchased as more than one item may be packaged in a single carton. The number of packages, cartons, pieces as indicated on the waybill should be verified by the customer or his representative before signing for the receipt of the goods. Customers should never sign to have received more packages as what was actually delivered as this could jeopardise claims of liability against the courier and may result in the loss being for the customer’s own account.

We kindly request that all discrepancies, damages or shortages on any delivery must be communicated to us within two business days from the date of delivery.

Please submit these claims using our online Customer Care form found on the customer car page email our customer care department directly at info@zvarihome.co.za. It shall be your responsibility to ensure that you receive confirmation of receipt of your claim as proof of submission.

 

PRODUCT ASSEMBLY POLICY

No Assembly:  

This item is delivered fully assembled. Minor installation may be required such as fitting of handles.

Partial Assembly:

This item is delivered moderately assembled. Requires installation of some sections to complete the product assembly, such as screwing in four legs of a dining table or clipping in a backrest of a recliner.

Full Assembly:

This product is delivered unassembled. Full fitting / installation is required. Separate components in a flat-packed format with assembly instructions, such as a bunk bed.

 

Return Policy

We are thrilled that you are looking to purchase one or more of our products. We hope that you are happy with your purchases but if you wish to change your mind, cancel an order or return a product to us, for any reason, you may do so providing you act within the below stipulated times.

Cancellation of an order must be completed within 2 days of receipt of goods.

Returns of a product must be completed within 2 days of receipt of goods.

You MUST notify us in writing for cancellation of an order, and we will refund you in full or replace the product within the standard product delivery time, this on receipt of your notification.

If items purchased have already been delivered to you, then they must be returned to us before a refund can be processed.

Goods must be returned to us in a saleable condition and the original, undamaged packaging. We may withhold up to 30% of the purchase price of returned goods if the product or packaging is in such a condition that the item is not fully re-saleable.

Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items. This does not affect your statutory rights.

We cannot refund or exchange self-assembly items if they have been assembled, unless faulty. Also, if you have tampered with the goods in any way, then a demand for a refund or replacement may be denied.

Transport charges for products returned for refund or exchange shall be for the account of the customer. Return transport charges may in some cases be higher than the original delivery fees billed, especially where the customer is located in outlying areas and smaller towns, or where an original delivery fee has been discounted or subsidised in any way. Only in cases of warranty claims shall transport charges be borne by ZVARI HOME, and this shall only apply for the first 6 (six) months of the warranty. Products returned for exchange or warranty purposes must be returned to the warehouse that it was originally shipped from. Only where the product was purchased and collected from a store may a return be done to a specific store. Products ordered online may not be returned to a ZVARI HOME store. Goods returned must reach ZVARI HOME within 7 (seven) days after the expiry of the 14-day return period. Any returns by our contracted couriers must first be authorised and shall be arranged by ourselves. Customers may not directly arrange for returns on our account with any of our contracted couriers. Even if a courier may allow this, ZVARI HOME may hold the customer liable for the costs of such return.

Products returned must be adequately packaged in the original packaging. Where original packaging was discarded, it shall be the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit. Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging.  In the event where our couriers do collect an item not packaged properly, or where they assisted the client with packaging, this shall be done at the customer’s own risk. It is advised that customers take adequate photos of the products they wish to return (covering all areas and angles) as ZVARI HOME will keep the customer liable for any damages to the product when received.

As soon as a product authorised for return for refund/exchange or warranty purposes, is received, the item shall undergo inspection of both packaging and condition of contents, and any damages or discrepancies recorded. Where the item was returned for a refund and the item was received in perfect, as-new condition a full refund will be paid to the customer, minus the delivery and return transport charges.  ZVARI HOME reserves the right to levy reasonable and appropriate surcharges or handling fees to compensate for shortages, damages or re-stocking for items not returned in good condition. The exact amount or percentage shall depend on various factors including the overall condition of the item, shortages of parts, etc. Refunds shall be made within 10-14 business days from the date of receipt of goods by ZVARI HOME.

Unless otherwise specified, products that were given as free gifts as part of a promotion (i.e. free pillows received with a mattress promotion), received in a competition or giveaway or where the product was bought as a shop-soiled or demo item shall be covered by a 6 (six) month limited warranty against any manufacturing defect unrelated to the condition it was sold in.

Warranty

All ZVARI HOME products, unless otherwise stipulated come with 2 day money back satisfaction guarantee. This guarantee shall be calculated from the date of ordered goods.

Unless otherwise stated, products shall by default be covered by a standard 12 (twelve) month warranty against manufacturing defects. Some brands and manufacturers may offer longer warranties (e.g. up to 5, 10 and 20 years with mattresses), and in such cases, the manufacturer’s warranty shall apply. The following items shall be specifically excluded from the 12-month warranty and shall only be covered by a 6 (six) month warranty: bar stools, dining chairs, pillows and bedding, rugs, décor products, patio covers or small non-furniture items.  Décor and small items shall include items such as clocks, rugs, paintings, wine racks, picture frames etc.  Longer warranties or any extended warranties shall only be valid where this was explicitly agreed to by the management of ZVARI HOME and stated on the invoice or by formal written communication on company letterhead and signed by a duly authorised representative.

Warranties shall be valid only where the product was used and maintained properly and shall not cover any defects, damages or claims arising from any misuse or abuse, external causes or what can be considered fair wear and tear. Warranties are covered by the manufacturer and shall, therefore, individual products may be subject to the terms, conditions and exclusions imposed by respective manufacturers.   otherwise stated, no product shall be covered against any corrosion or damages caused by natural elements, i.e. rust, wind etc.

Warranty claims shall not be processed where products are in an unhygienic state. Natural variation occurring in wood or other materials are not considered defects, neither does the manufacturer guarantee the colour-fastness of any material. Natural products including but not limited to products such as leathers, feathers, wood and animal hides may have natural defects and subject to natural changes (e.g. full grain leathers will have inconsistent grains, cowhides may lose hair). This warranty explicitly excludes any natural changes or decline to such products. This warranty shall also not cover any consequential damages, losses or claims of any kind.

All products listed on this website are intended, priced and marketed for domestic use only, despite the fact that some of the materials may be industrial grade. Unless otherwise stated in the product specifications or any product literature all furniture has a maximum recommended user weight of 120kg. Although higher weights may be supported, heavier user weights will accelerate wear and tear on the products and may cause damages to the product that will be excluded from any warranty claim or even result in the warranty becoming null and void. In the event where items are used in commercial environments (unless agreed to otherwise in writing), the warranty shall be limited to a period of 6 (six) months from date of purchase.

We reserve the right to either repair or exchange an item submitted for warranty purposes. In the event where the item cannot be repaired, it may be exchanged with a replacement item that is identical, or where the exact same model or product is no longer available, with an item of similar value, or alternatively with in-store credit. Any approved exchange, credit or refund of a particular product shall apply to that product only and not any other products purchased from us at the same or at another time, regardless of whether the other items were purchased to match or compliment this product.

 

Company Information & Contact Details

This website is owned and operated by ZVARI HOME (Pty) Ltd.

Contact details: Email: info@zvarihome.co.za

Last Updated: 01/09/19